FAQs

Please find follow a list of Frequently Asked Questions and Answers. We are here to help so if you have a question that is not answered below, please contact me, I would love to hear from you!

Click on the Questions Links below to be directed to the Answer:

  1. What makes Scarletto’s so comfortable?
  2. What standard of quality are Scarletto’s Shoes?
  3. How much does shipping cost?
  4. How long does it take for my order to arrive?
  5. What happens after my order arrives?
  6. How do I know my size?
  7. Do you cater for small and large feet?
  8. Do your shoes cater to wide feet?
  9. What if my shoes don’t fit or I don’t like them once they arrive?
  10. Why do you not restock?
  11. Where are your shoes designed?
  12. How do I stock Scarletto’s in my store?
  13. How Can I Contact You?
  14. What is the best way to stay up to date with Scarlettos?

1. What makes Scarletto’s so comfortable?

305x457-nathanialbest.jpgComfort and quality is at the forefront of every design we produce with all Scarletto’s shoes offering the following design features for your comfort:

  • Leather where it counts:
    Through some ‘interesting’ marketing, somehow we have been brainwashed into thinking that a good quality shoe is about having a leather upper. This is not true, like a good person, it’s what’s inside that matters. The inner lining (the part of the shoes that actually touches your foot) of the entire Scarletto's range is made of genuine leather. Leather inners allows your Scarletto’s to conform to the exact shape of your foot so they feel better each time you wear them!

  • Extra Cushioning Underfoot
    Inside your Scarletto's shoe is an additional lining made from high-density latex, the same material used in high-performance sporting shoes. Not only does this provide superior padding down the entirety of your foot, (believe it or not, most high heel shoes stop the lining at the arch leaving the balls of your feet exposed to the impact of every step), but it also provides support where you need it most.

  • Designed for Western (wider) fittings
    Many shoes produced are designed for tiny, narrow foot model type feet. I recognised that the average western women does not have such slender feet (myself included) so all of our shoes have a wider footbed so the ball of your foot and toes are not squished inside an impossibly narrow shoe.

2. What standard of quality are Scarletto’s Shoes?

We are fastidious about quality and I personally oversee the quality control process and WILL / HAVE rejected shoes not to our standard. We do not take shortcuts or use substandard materials. The Scarletto’s shoe label is all about being unique, stylish, longstanding and practical, very much like the women who wear them. Be assured every measure is taken to ensure the highest quality of standards are upheld for each and every pair produced!

3. How much does shipping cost?

We offer worldwide FREE SHIPPING on all orders! You’re welcome! :o)

4. How long does it take for my order to arrive?

  • If you choose our FREE SHIPPING option, regular shipping takes between 5-10 business days.
  • If you choose the Express option orders, items will be delivered between 1-5 business days.

To ensure quickest delivery please ensure you list a physical address (NOT A PO BOX) as courier packages will need a signature on delivery. See more on our Scarletto's Shipping Information here.

5. What happens after my order arrives?

Please wear your shoes with style & pizazz! A few days after your delivery, you will receive an email asking you to review your Scarlettos Shoes. We would very much appreciate you giving your feedback, this will help us continue to improve our collections & also allow others make informed decisions when purchasing from us.

Take a pic and WIN FREE SHOES. We would also LOVE you to take a photo of you unwrapping or wearing your shoes and post it on our Scarletto's facebook page or post to your Instagram account tagging us with hashtag #ScarlettosSister  We give away a FREE PAIR of shoes every month for the best pic posted.

6. How do I know my size?

Size does matter when it comes to buying shoes, so to help you find the perfect Scarletto's shoe size, we have created a convenient Women's Shoe Size Conversion Guide below. Please use this as a guide to see how your size translates across countries.

Women's Shoe Size Conversion Guide: (Scarletto's shoes are sized using the European Sizing System)

shoe-sizing-excel1.jpg

We also highly recommend you also download our Shoe Sizing Chart to ensure you order the perfect fit for you.

As our stocks are limited we would hate to disappoint you should you have to return your shoes and we have sold out of your size.

download-size-chart.jpg

7. Do you cater for small and large feet?

We create shoes for real women with real feet. All of our styles are true to size and are made in sizes from 35 for our petite feet fans right through the 43 for those ladies who are tired of boring shoes in larger sizes. Download our Size Chart here to check your size.

8. Do your shoes cater to wide feet?

Yes, Scarletto’s shoes have been designed to cater for a large range of feet both wide and narrow. All our shoes have full leather linings, insoles and socks which allows the shoe to mould and stretch the shape of each foot. Our heels have wider footbeds to suit western womens sizes and our flats in particular have longer toe pieces and higher sides to allow for width without collapsing or buckling at the sides. Our design also help to elongate wide feet for a more elegant look. You can read a blog post on how Scarletto's cater for wide feet here.

9. What if my shoes don’t fit or I don’t like them once they arrive?

305x457-denzelzoom2.jpgWe want you to be completely satisfied with your Scarletto’s purchase. If for some reason you are not, we are pleased to offer you 30 days, (from the time you placed your order), to return your goods for either exchange or refund.

Before ordering, please download our size chart so you can be sure that you are ordering the best fit for you. If by chance your shoes do not fit or you simply do not like them in real life, it is easy to return them.

If you return your shoes:

  • We will refund you 100% of the total price paid for your goods.
  • If you would prefer to exchange your goods we are pleased to do this subject to availability of your replacement stock.

Here are the conditions under which a refund or exchange will be authorised. The products you are returning must:

  • Have been purchased within the last 30 days
  • Be in their original condition, undamaged, unworn and unmarked
  • Be returned in its original packaging. Customers will be responsible for shipping and handling charges for any returns.

PLEASE NOTE:

  • Any marks on the soles or linings will render your shoes ineligible for a return. We suggest that you try them on while standing on carpet and wear thin socks to avoid any staining of the lining of the shoe.
  • As our stocks are limited we cannot guarantee that you size or new style will still be in stock, if this is the case we will issue you with a refund or store credit so you can choose your perfect pair.

Click here to find out more on how to make a return. Returns, Exchanges & Refunds.

10. Why do you not restock?

stirling-sku12219-2.pngTo keep our designs special and unique, we create a limited number in each style, this way you won’t see every other lady at the party in the same shoes as you. :o)

We make a maximum of 200 pairs of each style (approx. 15 pairs in each size). These are not re-stocked and are sold on a first-in best dressed (excuse the pun) basis.

If you love a certain style, do not delay in ordering as styles often sell out at pre-order which we open to our Members first. If you want to be first in line to view and purchased new collections be sore to sign up as a Scarletto’s Sister and we will keep you informed.

11. Where are your shoes designed?

Our entire Scarletto's Collection is designed at the Scarletto’s headquarters on Queensland’s Sunshine Coast, Australia. Each of our designs aims to push the boundaries of style by using a variety of different textures, prints, materials and colours to match the vibrant personality of our customers.

12. How do I stock Scarletto’s in my store?

The current collection of Scarletto’s is available for overnight delivery to your store. Simply order the styles you require in the sizes you know sell in your store. Becoming a Scarletto’s retailer couldn’t be easier, visit our Become A Scarletto’s Stockist page for more information about our friendly terms.

13. How Can I Contact You?

Have more questions? Please contact us and we will be more than happy to help you!

14. What is the best way to stay up to date with Scarlettos?

Be sure you are signed up as a Scarletto's Sister. As a Member you will be the first to see and purchase new collections. Plus you will get access to special offers, gifts and discounts unavailable to the public.

Also a great way to stay up to date is to follow us on our social media accounts where we constantly communicate with our fans.

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