www.scarlettos.com.au is the website of Scarletto’s Pty Ltd that allows consumers to browse, select and purchase products from Scarletto’s Pty Ltd ABN 81 168 466 877 (hereafter referred to as Scarletto’s).
Use of www.scarlettos.com.au (hereafter referred to as Website) is subject to acceptance of these Terms and Conditions:
Every effort has been made to ensure the information contained on the Website is correct, however Scarletto’s makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website.
Scarletto’s, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it including, without limitation, loss or damage suffered as a result of negligence.
In order to buy shoes from the Website, you will need to create an account. You must also create an account if you wish to publish a review of one of our products.
To create an account you are required to provide Scarletto’s with personal information including a valid email address. If you provide another person’s details as your own, the transaction will be voided.
Scarletto’s reserves the right to require proof of identification of the cardholder prior to releasing an order.
Credit card information collected for the payment of products purchased at Scarletto’s will not be stored.
Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s.
You must not attempt to pay for products using fraudulent credit card information.
You will be required to provide a password if you create an account with Scarletto’s. You acknowledge that you are solely responsible for maintaining the security of your password.
Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details.
If at any time you believe someone has access to your password, you must notify Scarletto’s.
You may post reviews on our Website. The content however must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to contain commercial solicitation, mass mailings, or any form of "spam." Scarletto’s reserves the right to remove such content at any time, and without notice to you.
If you post content you grant Scarletto’s a royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content on its Website and on any other marketing material Scarletto’s may create.
All prices on the Website are quoted in Australian dollars and include the Australian Goods and Services Tax (GST). The current value of the GST is 10% of the ex-gst sale price of goods. Eg. If an item costs $189 including gst, the amount of gst included is $17.18 and the ex-gst price is $171.82.
Purchases made from other countries and delivered to addresses outside Australia do not include GST. You will be charged only the ex-gst price and the delivery fee (plus any foreign currency conversion fee from your credit card provider).
The Website provides a currency conversion feature showing a rough approximation of the conversion but you will be responsible for any currency conversion fee and for any difference between the exchange rate reported by the Website’s third party service and the actual exchange rate provided by your credit card facility.
All prices are subject to change. Prices shown on the website are valid at the time shown.
Scarletto’s attempts to show the availability of stock accurately however stock levels constantly vary.
If an ordered item isn't available or we are unable to fulfil your order we may attempt to arrange an alternative item or will provide a full refund.
For more information please see our Shipping Policy page.
Once you have placed your order, Scarletto’s are unable to cancel, add, remove or make changes to your order including your delivery details, items, colours, sizes or removing the items from your order.
Scarletto’s also reserves the right to cancel your order if:
If you breach these terms and conditions, Scarletto’s reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website.
If you are awaiting delivery of products, Scarletto’s reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.
For information on delivery, please see our Delivery Information page.
Returns and Refunds:
Scarletto’s offers a 30-Day Free Return Policy to customers located in Australia. You may return goods at any time for a credit to your account or a refund if the goods are faulty. Customers outside Australia may only return goods that are faulty.
This policy includes rights you are entitled to under the Australian Consumer Law. For more information visit our Returns Policy page.
Refunds will only be issued in accordance with our returns policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternate account if the original has been cancelled or is not available.
Scarletto’s will not consider requests for refunds after 30 days of purchase, unless the product is deemed faulty by our Customer Service operator.
The risk of loss of goods shall pass to you upon our delivery of the product to Scarletto’s's nominated delivery company.
The Website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such website.
If you return an item that was purchased using a coupon, you will be issued a new coupon provided that the item is returned before the coupon expiry date.
This contract will be governed by the laws of Queensland, Australia. Any dispute arising out of your use of the Website, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.
When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. Scarletto’s makes no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.
Scarletto’s reserves the right to change these Terms and Conditions of its service without informing you. You should check our Website regularly for any updated Terms and Conditions.
Should Terms and Conditions change, the Terms and Conditions for existing orders shall be upheld by Scarletto’s.
For more information, please do not hesitate to Contact Us.